The Claim will then return to the Claimant Representative, who can send it to another Insurer/Compensator.Ĭhoose ‘CNF sent to the wrong defendant’ if you do not believe the Claim has been sent to the correct compensator, i.e.

Please add a note using the Notes/Attachments function to explain why you have rejected the Claim. When rejecting a claim, you need to choose one of the three reasons below: Top Tip: Once a claim is accepted, it can no longer be forwarded to another organisation, and it cannot be returned to the Claimant Representative. If you apply Article 75, the standard timeout will be extended by another 15 days.Ī notification message is then sent to the Claimant Representative to inform them that the timeframe has been extended. If the Claim is in the Application status of Article 75 decision, you must state whether to apply Article 75 or not. Accepting a claim does not mean that you accept liability, only that you are the organisation that needs to deal with the Claim.ĭepending on the claim type, the Claim will proceed to Article 75 decision (RTA claims only and not MIB claims) or Liability Decision. When the Claim is in the Application status of Claim submitted, and you believe that the Claim has been sent to you correctly, you must click the button Accept. Top Tips: RTA claims proceed to the Application status of Claim submitted as soon as the Claimant representative sends it. The Claimant representative may take the Claim out of the Portal if the Claim has not been acknowledged in time. The Portal will send a notification to the Claimant representative when you have acknowledged the Claim. The Claim will then proceed to the Application status of Claim submitted. To Acknowledge a claim, select the ‘Acknowledge’ button at the foot of the page. This is purely an acknowledgement and does not mean that the Claim has been accepted. In accordance with the protocol, you need to acknowledge an EL/PL claim within a day of receiving it. Responding to a Court Proceeding Pack RequestĪcknowledging, Accepting or Rejecting a Claim Acknowledging a Claim.Responding to S2SP with additional damages.What do I do if my Stage 2 Settlement Pack Decision times out.Initial Response to a Stage 2 Settlement Pack.Responding to a Stage 2 Settlement Pack Request.Responding to an Interim Settlement Pack.Acknowledging, Accepting or Rejecting a Claim.Submitting a claim and Notification Date.What happens when a Claimant submits a claim?.Claims, Dashboard, Worklist & Notifications.

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